Corporate Account Manager

This is the job

Job Title: Corporate Account Manager
Location: Basingstoke
Style: Hybrid – 2 days in office

The Corporate Account Manager manages key corporate client relationships, ensuring satisfaction and identifying growth opportunities. This role requires strong communication skills, a client-centric mindset, and a strategic approach. The Corporate Account Manager will be the primary point of contact for a broad portfolio of corporate clients, focusing on maintaining satisfaction and driving revenue through upselling and cross-selling.

Key Responsibilities:
1. Client Relationship Management

• Build and maintain long-term client relationships by understanding their needs and goals.
• Conduct regular meetings to review account status, address issues, and identify opportunities.
• Manage client expectations and ensure commitments and SLAs are met.

2. Account Strategy & Growth

• Develop strategies to retain and grow key accounts.
• Handle contract and pricing negotiations.
• Identify upselling and cross-selling opportunities.
• Collaborate with internal teams to create customized solutions.
• Analyze market trends and competitors to find growth opportunities.

3. Client Onboarding & Training

• Oversee onboarding for new clients, ensuring smooth integration.
• Provide training and support to maximize product/service use.
• Help clients understand product features and best practices.

4. Performance Monitoring & Reporting

• Track client performance metrics to align with business goals.
• Deliver regular performance reviews and reports.
• Use CRM systems to maintain accurate client records and monitor activities.

What We're Looking For

• Proven consultative sales and negotiation skills
• You will need to have a thorough knowledge of Drivetech’s full range of products and services and be able to offer a consultative, solution-based approach to the customer’s needs and business objectives in relation to fleet risk management and driver training.
• Experience in financial sales forecasting and meeting targets
• High levels of customer satisfaction and positive feedback
• Solution-based approach to complex customer requirements

You will need to be:

• Tenacious and motivated to drive results
• Excellent with communication and networking skills
• Committed to company strategy and continuous improvement
• The Ability to coordinate with IT, Product, and Operations teams

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change