Business Manager - Chief Operating Office

Company Description/ Business Unit

Location: Basingstoke (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Business Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

We are seeking a dynamic and experienced Business Manager to support our Group Chief Operating Officer (COO). You’ll be a key advisor and partner in managing, supporting, and coordinating our Chief Operating Office (COO) activities.

You’ll manage critical projects, optimise processes, and coordinate across various departments, including HR, Internal Communications, PR, Finance, Legal, and Risk, to achieve organisational goals. This role offers a strong development opportunity, providing insight and experience into the core activities of COO with exposure to strategic discussions and initiatives. It is designed to be a career accelerator for someone looking to take on broader responsibilities within the business in time.

What will I be doing?

• Assist in the development and implementation of COO Strategic Framework initiatives, including the execution of the COO annual planning process.
• Oversee high-impact cross-COO projects, ensuring timely completion and alignment with objectives.
• Provide administrative and operational support to the COO, including agenda management, meeting preparation, MI, tracking, and follow-up on key action items.
• Act as a liaison between the COO and other executives, team members, and external stakeholders to ensure clear and consistent communication.
• Analyse operational data to identify trends, risks, and opportunities, providing insights and recommendations for continuous improvement.
• Evaluate and streamline processes to enhance efficiency and productivity across the COO organisation.

What do I need?

• Consultative Skills: Experienced within a similar operational role or consultative background responsible for a variety of key strategic changes and projects.
• Leadership: Strong leadership skills with the ability to influence and motivate others.
• Analytical Thinking: Exceptional analytical and problem-solving abilities, with comfort in data-driven decision-making.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Organisation: Superior organisational skills with the ability to manage multiple priorities and projects simultaneously.
• Adaptability: Flexibility to adapt to changing priorities and business needs, thriving in a fast-paced environment.
• Collaboration: Strong team player with the ability to work effectively with diverse groups and build strong relationships.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH