Welsh Speaking Customer Service Advisor

Company Description/ Business Unit

Location: Remote 

Salary: £23,636

Contract: 36.25 hours per week

Shifts: Monday to Friday between 7.30am–6:15pm & Weekends between 8am-3pm

Interviews will be scheduled around your availability.

Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core. We help our delegates to make better, and safer, driving decisions.

This is the job

Are you a Welsh speaker with a passion for Customer Service?

Do you want to play a vital role in delivering the Welsh speaking community with the same level of top-class customer service as our English speaking customers?

Do you get a kick out of solving problems?

Are you energized by speaking to customers? ​

Well then, we just might make your day!​

You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time.​ You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA. ​Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.​

Apply now to unleash your potential!

What will I be doing?

• Interacting with delegates,  and colleagues, by phone and email, and applying logic to assess the best course of action​​.
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.​
• Pushing for better by using resources, tools and systems available to offer the best customer service​.
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.​
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

We’re looking for someone to become:                                                                                                                                    

• A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently ​
• An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly​
• A self-starter: you’ll be proactive taking pride and ownership in your work​
• A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional information

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play. 

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment.  You'll then progress where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change."

If you have any questions regarding the above, please don't hesitate to reach out.