Our people

We’re passionate about our people. They make us who we are, and their development matters to us.

Our success as a business depends on building our people’s capability. That’s why we encourage everyone to learn and grow, ensuring everyone has access to learning resources so they can keep pace with the changing needs of our customers and our business.

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What does that look like
for our people?

We’ve invested in a world class learning platform
where self-directed learning on just about every topic can be accessed.

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  • We are proud to recognise the extraordinary work our colleagues do across our business so annually we hold the AA Awards, where we celebrate amazing achievements from teams and individuals and announce our prestigious Patrols of the Year and Customer Hero Awards.
  • We have great technical training for our Patrols and our Customer Operations teams to ensure they are fully equipped to meet the needs of our customers.
  • We have leadership development solutions for whatever stage in your career you’re at – from solutions to support you in developing your career, to talent programmes aimed at different populations.
That’s not all. If it’s an award-winning apprenticeship you’re
after, we’re number 6 in the top 30 companies as rated by
our apprentices on The Job Crowd. We have a wide range of
Apprenticeships to choose from, ranging from a level 2 in
Customer Service to a level 7 MBA.

Nathan

A recently qualified Recovery Patrol Apprentice says

There are a lot of people who help you if you need it. Helping people out on a day-to-day basis is really satisfying, I really enjoy being able to make people’s days better and get them going again. To work for a well-respected company also makes me proud. I would 100% recommend being a patrol for The AA. If you’re looking for something new and enjoy being out on the road, then this job is for you

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man with award in hand

Andy

A Customer Operations Learning and Development Team Member and The AA ‘hero’ Award winner says

I’ve worked for The AA for 39 years. I’ve had different jobs within the company, always pushing myself. Winning the AA Superstar of the year was one of the proudest moments of my career – one of the many things we do well at The AA is to recognise each other. The respect, encouragement and support I receive from and give to my colleagues makes my working environment a joy. I look forward to Mondays!